Warranty and Returns

Standard Warranty

The Botball Store makes every effort to assure that its products are of the highest quality and durability standards, and to warrant the original purchaser that this product is free from defects in materials and workmanship for thirty days from the date of purchase. To take advantage of this warranty, call or email for a Return Merchant Authorization (RMA). Then the product or part must be returned to us with transportation charges prepaid, and we will repair or replace your damaged part free of cost.

Extended Warranty

An extended one year warranty for either XBC or HB robot controllers may be purchased for $50 per robot controller. Warranty must be purchased within 30 days of original purchase of item. Good for one year from date of original purchase. Does not include physical or electrical damage due to misuse or modifications. Warranty will cover 1 serial port repair for the XBC and the charger serial port adapter board on the Handy Board. To purchase an extended warranty for your robot controller, click here.

Non-Warranty Returns

Products purchased through the Botball Store may be returned for a refund within 30 days of their order ship date. There will be a 15% restocking fee on all returned products, and the customer must pay for return shipping. Refunds will not be issued until the returned item is received. Refunds may be denied, or additional fees charged, if returned items are incomplete or otherwise not in original condition. Contact us for return instructions.

All shirts are non-returnable.

Contact Information

For all inquiries about warranties and returns, please email warranty@kipr.org or call 405 579 4609.